Answers to your Frequently Asked Questions
How is the COVID-19 Pandemic affecting orders?
As with many other small businesses at this time, we are seeing some delays in processing orders as well as shipping times. Be assured that we are doing our best to keep up with the increased online demand, as well as navigating unforeseen delays that may arise. As of this time, processing times may be increased by 1-2 business days. We will do our best to keep you informed if your order is substantially delayed. We appreciate your patience during this unprecedented time!
Please also be aware that the USPS has issued the following statement: "ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU."
What is Buhbay's Shipping Policy?
What is Buhbay's Refund/Return/Exchange Policy?
Where does my order ship from?
We are proudly a USA based business. All of our products are designed, created, and printed in the USA. Our wood products are hand made by artisan craftsmen located in New Mexico and Tennessee. Our scripture cards are printed in North Carolina. Orders ship from our warehouse in North Carolina.
Can I include a gift message?
Yes! Gift message options are available upon checkout.